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Panelists

Reva Sheehan

Senior Director, Customer Insights

mPulse

Jennifer Jolley

CEO and Co-founder

PDHI

Health Risk Assessment Strategies for DSNP Success

In this session, we explored real-world strategies and data-driven approaches to improve HRA completion and deliver better outcomes, including:

Key barriers to HRA completion—and how to overcome them.

Best practices for personalizing outreach and optimizing timing across digital, phone, and mail channels.

How to simplify the HRA experience while meeting CMS, and HEDIS requirements.

Using insights from successful health plans to boost digital adoption and streamline member engagement.

Prepare for the 2026 CMS rule and transition to an integrated HRA strategy.

Health Plan Appraisals-1

WHY PEOPLE LOVE US

Midwest Health Plan
400k Members
Vice President of Quality & Care

“With four separate lines of business, PDHI understands the nuances of the health appraisal, and helps us engage each population uniquely so we can achieve our plan’s annual goals.”

Northern Health Plan
250k Members
Director of Outreach & Member Services

“Serving Medicare populations can be complicated at times. PDHI’s Completion Support Services team is bar-none; they help us craft a plan that meets requirements and then manage the outreach process to members with the paper forms and live-agent phone calls. We’d be lost without PDHI!”

Southern Health Plan
100k Members
Vice President of Member Engagement

“With limited resources and an overworked team, PDHI is a life-saver for our organization. Not only does the member dashboard make it easy to complete the health appraisal, but the administrative tools also help us with adhering to CMS regulations for our Medicare & Duals populations. Whenever I’m stuck, I can always rely on their Customer Support team to help us out.”